{"id":2277,"date":"2026-08-13T18:25:54","date_gmt":"2026-08-13T18:25:54","guid":{"rendered":"https:\/\/ccmexico.com.mx\/turismo\/?p=2277"},"modified":"2026-08-13T18:26:49","modified_gmt":"2026-08-13T18:26:49","slug":"profeco-recupero-mas-de-un-millon-de-pesos-para-viajeros-en-vacaciones","status":"publish","type":"post","link":"https:\/\/ccmexico.com.mx\/turismo\/profeco-recupero-mas-de-un-millon-de-pesos-para-viajeros-en-vacaciones\/","title":{"rendered":"Profeco recuper\u00f3 m\u00e1s de un mill\u00f3n de pesos para viajeros en vacaciones."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2277\" class=\"elementor elementor-2277\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9919d3 e-flex e-con-boxed e-con e-parent\" data-id=\"a9919d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae90df elementor-widget elementor-widget-heading\" data-id=\"9ae90df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Profeco recuper\u00f3 m\u00e1s de un mill\u00f3n de pesos para viajeros en vacaciones.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2788ba2 elementor-widget elementor-widget-text-editor\" data-id=\"2788ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Publicado: el 12 de agosto 2026.<\/p><p>Por: Diana Ch\u00e1vez Zea<\/p><p>Con corte al 09 de agosto, personal de la Procuradur\u00eda ha proporcionado mil 807 asesor\u00edas a trav\u00e9s de las 38 Oficinas de Defensa del Consumidor<\/p><p>La Procuradur\u00eda Federal del Consumidor (Profeco) recuper\u00f3 m\u00e1s de un mill\u00f3n de pesos en favor de las personas consumidoras como parte del Programa de Verificaci\u00f3n y Vigilancia Vacacional y Tur\u00edstico 2026. Hasta el 9 de agosto, la dependencia hab\u00eda realizado 2 mil 194 asesor\u00edas y 305 conciliaciones para atender problemas registrados durante la temporada vacacional.<\/p><p>Las acciones fueron implementadas en las 38 Oficinas de Defensa del Consumidor (ODECO) y en los m\u00f3dulos de atenci\u00f3n instalados en el Aeropuerto Internacional de la Ciudad de M\u00e9xico (AICM) y el Aeropuerto Internacional Felipe \u00c1ngeles (AIFA), con el objetivo de brindar orientaci\u00f3n y resolver conflictos relacionados con servicios tur\u00edsticos y de transporte.<\/p><p>Profeco atendi\u00f3 m\u00e1s de 2 mil asesor\u00edas durante el periodo vacacional<\/p><p>Con corte al 9 de agosto, personal de la Procuradur\u00eda proporcion\u00f3 mil 807 asesor\u00edas a trav\u00e9s de las 38 Oficinas de Defensa del Consumidor (ODECO). Adem\u00e1s, ofreci\u00f3 293 asesor\u00edas en el AICM y 94 en el AIFA mediante los m\u00f3dulos de atenci\u00f3n instalados en ambas terminales a\u00e9reas.<\/p><p>Entre las principales consultas realizadas por las personas consumidoras en los aeropuertos destacaron temas relacionados con sus derechos, demoras, sobreventa de vuelos, cobros indebidos, servicios y tr\u00e1mites de la Profeco, as\u00ed como canalizaciones hacia otras instituciones cuando fue necesario.<\/p><p>Conciliaciones con aerol\u00edneas permitieron recuperar m\u00e1s de un mill\u00f3n de pesos<\/p><p>En materia de conciliaci\u00f3n, la Profeco inform\u00f3 que las principales empresas involucradas fueron Viva Aerobus, Volaris y Aerom\u00e9xico, con las que se resolvieron casos derivados de p\u00e9rdida o cancelaci\u00f3n de vuelos y problemas de abordaje relacionados con el proceso de check-in.<\/p><p>La dependencia tambi\u00e9n intervino para solucionar una inconsistencia con Autotransportes Tlaxcala en Apizaco, Huamantla (ATAH), como parte de las acciones de atenci\u00f3n a las personas consumidoras durante la temporada vacacional.<\/p><p>Canales de atenci\u00f3n de Profeco<\/p><p>La Procuradur\u00eda record\u00f3 que las personas consumidoras pueden solicitar orientaci\u00f3n o presentar denuncias a trav\u00e9s del Tel\u00e9fono del Consumidor 55 5568 8722, as\u00ed como en las cuentas oficiales de X @AtencionProfeco y @Profeco.<\/p><p>Tambi\u00e9n puso a disposici\u00f3n los correos electr\u00f3nicos asesoria@profeco.gob.mx, denunciasprofeco@profeco.gob.mx y denunciapublicitaria@profeco.gob.mx para brindar atenci\u00f3n, recibir denuncias y orientar a la ciudadan\u00eda sobre sus derechos como consumidores.<\/p><p><u>FUENTE<\/u><\/p><p><a href=\"https:\/\/www.cronica.com.mx\/nacional\/2026\/08\/12\/profeco-ha-realizado-2-mil-194-asesorias-e-intermediado-305-conciliaciones-en-favor-de-vacacionistas\/\" target=\"_blank\" rel=\"noopener\"><strong>https:\/\/www.cronica.com.mx\/nacional\/2026\/08\/12\/profeco-ha-realizado-2-mil-194-asesorias-e-intermediado-305-conciliaciones-en-favor-de-vacacionistas\/<\/strong><\/a><strong> \u00a0<\/strong><\/p><p>MBOT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e7fc26 elementor-widget elementor-widget-image\" data-id=\"0e7fc26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/ccmexico.com.mx\/turismo\/wp-content\/uploads\/2026\/08\/ORVDBZOPOFC6JOVQ7E3ZZM3KGU_130826-1024x640.avif\" class=\"attachment-large size-large wp-image-2265\" alt=\"\" srcset=\"https:\/\/ccmexico.com.mx\/turismo\/wp-content\/uploads\/2026\/08\/ORVDBZOPOFC6JOVQ7E3ZZM3KGU_130826-1024x640.avif 1024w, https:\/\/ccmexico.com.mx\/turismo\/wp-content\/uploads\/2026\/08\/ORVDBZOPOFC6JOVQ7E3ZZM3KGU_130826-300x188.avif 300w, https:\/\/ccmexico.com.mx\/turismo\/wp-content\/uploads\/2026\/08\/ORVDBZOPOFC6JOVQ7E3ZZM3KGU_130826-768x480.avif 768w, https:\/\/ccmexico.com.mx\/turismo\/wp-content\/uploads\/2026\/08\/ORVDBZOPOFC6JOVQ7E3ZZM3KGU_130826.avif 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19304ca e-flex e-con-boxed e-con e-parent\" data-id=\"19304ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-855dbea e-con e-atomic-element e-flexbox-base \" data-id=\"855dbea\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"855dbea\" data-e-type=\"e-flexbox\" data-id=\"855dbea\">\n    \t\t\t\n<hr class=\"e-divider-base\" data-interaction-id=\"3df2afd\"  data-e-type=\"widget\" data-id=\"3df2afd\" \/>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Profeco recuper\u00f3 m\u00e1s de un mill\u00f3n de pesos para viajeros en vacaciones. Publicado: el 12 de agosto 2026. Por: Diana [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2265,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[],"class_list":["post-2277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-historico"],"_links":{"self":[{"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/posts\/2277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/comments?post=2277"}],"version-history":[{"count":4,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/posts\/2277\/revisions"}],"predecessor-version":[{"id":2281,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/posts\/2277\/revisions\/2281"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/media\/2265"}],"wp:attachment":[{"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/media?parent=2277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/categories?post=2277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccmexico.com.mx\/turismo\/wp-json\/wp\/v2\/tags?post=2277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}